You have the right to return the products you bought and request their replacement:
a) in all cases in which, with proven fault of the PETROEMPORIKI store, incorrect products or products of poor and defective quality were sold (error in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc.). ) and
b) in all cases in which there was a problem / actual defect in the product (operation or quality) which is covered by the product warranty and if the warranty has been given by the PETROEMPORIKI store. This provision does not cover products covered by third party warranties such as the product manufacturer or his representative.
In all these cases, the customer has the choice either from the beginning not to accept the receipt of the product or, after receiving it, to return the product, within 20 days from the day of delivery.
In any case, the products must be returned in excellent condition, in the condition received by the customer, complete and without damage and the packaging of the product must be the one that normally accompanies the product and be in excellent condition. In case they are not returned within 20 days then the PETROEMPORIKI store may not accept any return and replacement. In any case and for all the above cases, the maximum return period for replacement may not be extended beyond twenty (20) calendar days from the date of receipt. In addition, for all cases the product to be replaced-repair must be accompanied by all the documents that accompanied the product (eg DAT, Retail Rep. Etc.). Prior to any return, it is recommended to consult with the Online Store of PETROEMPORIKI.
In any case, return and replacement is possible under the following conditions:
- contact the Online Store on the same day or the next working day
- the product has not been used
- the product is accompanied by all the necessary documents, proving the transaction (eg DAT, Retail Rep. etc.)
- In case any item you received is problematic you can bring / send the product to the PETROEMPORIKI store, where you will be charged the cost of transport. If the product shows a manufacturing defect, we replace it immediately for free.
- In case we sent you the wrong item, we send you the right one and bear any shipping costs, old and new product.
Right of withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day after you acquired or a third party other than the carrier and designated by you acquired physical possession of the goods.
In order to exercise the right of withdrawal, you must inform the company with the name PETROEMPORIKI, based in Heraklion, on the 2nd km of the Old National Road of Heraklion Ag. Nikolaou, Karteros, (email: email@example.com) for your decision to withdraw from this contract with a clear statement (eg letter to be sent by mail or e-mail). You can use the withdrawal form, without this being mandatory.
To meet the withdrawal deadline, it is sufficient to submit your statement of exercise of your right of withdrawal before the withdrawal deadline. The purchased products must be returned in their original condition accompanied by the relevant document (receipt - invoice) of sale.
The right of withdrawal provided in articles 3e to 3ia of Law 2251/1994 does not apply a) to the supply of goods which may be damaged or expire soon, b) to the supply of sealed goods which are not suitable for return, for reasons of health protection or for reasons of hygiene, and which have been unsealed after delivery; c) in the supply of goods manufactured according to the consumer's specifications or clearly personalized; mixed with other elements.